Refund Policy

At Watches Aura, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and responsibilities.

1. Returns

• Eligibility:
  • Items must be returned within 7 days of the delivery date.
  • The item must be unused, in its original packaging, and in the same condition you received it.
  • Proof of purchase is required (e.g., order confirmation or receipt).
• Non-Returnable Items:
  • Customized or personalized watches.
  • Gift cards or vouchers.
  • Items marked as final sale.

2. Refund Process

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 3 business days.
• Original shipping fees are non-refundable.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at watchesaura1@gmail.com.

4. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of receiving it. Include photos of the damage and your order details to expedite the process.

5. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Cancellations

• Orders can be canceled within 36 hours of purchase for a full refund.
• Once the order is processed or shipped, it cannot be canceled.

7. Contact Us

For questions about our refund policy or to initiate a return, please contact us:
Email: watchesaura1@gmail.com
Phone: +923335255780

Thank you for shopping with Watches Aura. We value your business and are here to ensure you have a smooth experience!